REFUND & CANCELLATION POLICY
1. Introduction
At FitFreakk, we are committed to maintaining a transparent, fair, and professional experience for both Users and Trainers. This Refund & Cancellation Policy outlines the terms governing consultation bookings, trainer memberships, onboarding services, subscriptions, educational programs, digital content, and other paid services available through the Platform. By booking a consultation, purchasing a course, subscribing to a service, registering as a Trainer, or making any payment through FitFreakk, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
2. General Refund Principles
FitFreakk provides a variety of digital and service-based offerings that may involve scheduling commitments, administrative processing, profile activation, trainer allocation, verification procedures, technical infrastructure, and immediate access to platform resources. As a result, refund eligibility may vary depending on the nature of the service purchased, the stage of service delivery, and the resources already allocated to the transaction. All refund requests shall be reviewed in accordance with this Policy and any applicable laws.
USER CONSULTATION BOOKINGS
3. Consultation Payment Requirements
All consultation bookings must be confirmed through successful payment before the scheduled session. Payment is required in advance to reserve the selected time slot, allocate trainer availability, and facilitate scheduling and operational arrangements. FitFreakk reserves the right to postpone, reschedule, or cancel any consultation where payment has not been successfully completed prior to the scheduled session.
4. Consultation Cancellation Requests
Users who are unable to attend a scheduled consultation are encouraged to notify FitFreakk as early as possible.
Cancellation requests submitted sufficiently in advance may be reviewed for:
• Rescheduling opportunities
• Consultation credits
• Alternative session arrangements
• Other reasonable accommodations
The availability of such accommodations may depend upon trainer schedules, administrative commitments, and operational circumstances.
5. Late Cancellations
Where cancellation requests are submitted shortly before a scheduled consultation, FitFreakk may consider that trainer time, scheduling resources, and operational arrangements have already been reserved.
In such situations, refund eligibility may be reduced or unavailable depending upon the specific circumstances of the booking.
6. Missed Appointments and No-Shows
If a User fails to attend a scheduled consultation without prior notice, the session may be considered completed for administrative and billing purposes. FitFreakk may review exceptional situations on a case-by-case basis; however, refund requests relating to missed appointments may not ordinarily qualify for approval.
7. Completed Consultation Services
Consultation services involve dedicated trainer time, scheduling commitments, preparation efforts, and platform resources. Once a consultation session has commenced, been delivered, or substantially completed, the associated service shall generally be regarded as fulfilled. Accordingly, requests for refunds relating to completed consultation sessions may not ordinarily be eligible for approval except where required under applicable law or expressly determined by FitFreakk.
8. Technical Difficulties
If a consultation cannot be completed due to verified technical issues directly attributable to the Platform, FitFreakk may review the matter and, where appropriate, provide:
• Rescheduling opportunities
• Consultation credits
• Alternative arrangements
• Other reasonable remedies
Each case shall be assessed individually.
9. Trainer Unavailability
Where a Trainer becomes unavailable or is unable to conduct a scheduled consultation, FitFreakk may make reasonable efforts to:
• Reschedule the session
• Arrange an alternative Trainer
• Provide consultation credits
• Offer another suitable resolution
based on availability and operational feasibility.
9. Trainer Unavailability
Where a Trainer becomes unavailable or is unable to conduct a scheduled consultation, FitFreakk may make reasonable efforts to:
• Reschedule the session
• Arrange an alternative Trainer
• Provide consultation credits
• Offer another suitable resolution
based on availability and operational feasibility.
DIGITAL COURSES AND EDUCATIONAL CONTENT
10. Digital Products and Course Access
FitFreakk may provide access to digital courses, recorded programs, educational content, wellness resources, fitness guides, downloadable materials, and related learning resources. Due to the nature of digital products, access to such content is generally considered delivered immediately upon activation, enrollment, or successful purchase. Once access to a digital course or educational resource has been granted, the associated content shall generally be considered delivered. Accordingly, requests relating to refunds for activated digital courses, recorded programs, downloadable materials, or educational content may not ordinarily be eligible for approval except where required under applicable law.
11. Course Access Issues
If a User experiences a genuine technical issue preventing access to purchased content, FitFreakk may investigate the matter and provide reasonable technical assistance or alternative access arrangements where appropriate.
TRAINER MEMBERSHIPS, ONBOARDING AND SUBSCRIPTIONS
12. Trainer Registration and Onboarding Services
Trainer registration, profile activation, onboarding support, verification procedures, administrative review, platform access, profile visibility, and related services require the allocation of resources, personnel, operational efforts, and technical infrastructure. These activities typically commence shortly after registration or activation.
13. Trainer Membership and Subscription Fees
Fees associated with trainer memberships, subscriptions, profile activation, onboarding services, verification services, promotional visibility, featured listings, and related platform offerings are intended to support the delivery of platform services and operational requirements. Once onboarding procedures have commenced, profile access has been activated, verification activities have been initiated, or subscription benefits have been made available, the associated services shall generally be considered initiated. Accordingly, fees associated with such services may not ordinarily be eligible for refund, adjustment, transfer, or credit except where required by applicable law or expressly approved by FitFreakk.
14. Trainer Visibility and Business Opportunities
FitFreakk continuously endeavors to improve platform visibility, trainer discovery, and user engagement opportunities.
The volume of inquiries, consultations, bookings, profile visits, and business opportunities available to individual Trainers may naturally vary based on factors including:
• Market demand
• User preferences
• Trainer specialization
• Profile quality
• Availability
• Pricing
• Geographic location
• Competition
• Platform activity levels
Participation on the Platform should therefore be viewed as access to professional opportunities, visibility tools, and platform services rather than a representation regarding any particular level of commercial activity, engagement, or business outcome.
15. Promotional Services
Where Trainers purchase profile boosts, featured placements, promotional visibility, advertising support, or similar promotional services, refund eligibility may be limited once such services have commenced or visibility benefits have been delivered.
PAYMENT RELATED MATTERS
16. Duplicate Payments
In the event of an accidental duplicate payment, Users or Trainers should notify FitFreakk promptly. Verified duplicate transactions may be reviewed and, where appropriate, corrected through reversal, adjustment, credit, or refund.
17. Unauthorized Transactions
Users and Trainers should immediately report any suspected unauthorized transactions or payment activity.
FitFreakk may review such reports and cooperate with payment service providers, financial institutions, or regulatory authorities where appropriate.
18. Refund Processing Time
Where a refund is approved, processing times may vary depending upon:
• Payment gateways
• Banking institutions
• Financial service providers
• Administrative review procedures
FitFreakk shall not be responsible for delays caused by third-party financial institutions or payment processors.
19. Chargebacks and Payment Disputes
Users and Trainers are encouraged to contact FitFreakk directly before initiating chargebacks or payment disputes with financial institutions. FitFreakk reserves the right to investigate disputed transactions and provide relevant documentation regarding services delivered, consultations conducted, course access provided, or platform services activated.
DISCOUNTS AND PROMOTIONAL OFFERS
20. Promotional Pricing
From time to time, FitFreakk may offer promotional pricing, discounts, special campaigns, introductory offers, bundled services, or limited-time offers.
Unless otherwise specified, purchases made under promotional pricing may be subject to separate eligibility conditions and may have limited refund eligibility once the associated services have been activated or delivered.
MISUSE PREVENTION
21. Abuse of Refund Requests
FitFreakk reserves the right to decline refund requests where there is reasonable evidence of:
• Fraudulent activity
• Abuse of refund mechanisms
• Repeated cancellation patterns
• Policy circumvention
• Misrepresentation
• Violation of Platform policies
• Unauthorized use of services
Such actions may also result in account review, suspension, or termination where appropriate.
FORCE MAJEURE
22. Events Beyond Reasonable Control
Refund obligations and service delivery may be affected by circumstances beyond the reasonable control of FitFreakk, including but not limited to:
• Natural disasters
• Government restrictions
• Public emergencies
• Internet disruptions
• Power failures
• Technical outages
• Cybersecurity incidents
• Force majeure events
In such circumstances, FitFreakk may provide alternative arrangements where reasonably feasible.
POLICY MODIFICATIONS
23. Updates to this Policy
FitFreakk reserves the right to modify, revise, or update this Refund & Cancellation Policy from time to time. Updated versions shall become effective upon publication on the Platform. Continued use of the Platform following publication of revised policies constitutes acceptance of the updated terms.
POLICY MODIFICATIONS
23. Updates to this Policy
FitFreakk reserves the right to modify, revise, or update this Refund & Cancellation Policy from time to time.
Updated versions shall become effective upon publication on the Platform.
Continued use of the Platform following publication of revised policies constitutes acceptance of the updated terms.
CONTACT INFORMATION
24. Contact Us
For refund requests, cancellation inquiries, billing concerns, or questions regarding this Policy, please contact:
FitFreakk
Email: support@fitfreakk.com
Website: www.fitfreakk.com
India
Final Statement
The objective of this Refund & Cancellation Policy is to promote fairness, transparency, consistency, and operational efficiency while supporting the delivery of high-quality services to both Users and Trainers through the FitFreakk platform. All refund-related decisions shall be made in accordance with this Policy, applicable laws, and the specific circumstances of each case.